Skip to main content

Privacy Policy

Mended Hearts Switzerland
Rue de Lyon 77
1203 Geneva, Switzerland

At Mended Hearts Switzerland (also known as Mended Hearts Europe), we are dedicated to providing information for individuals suffering from heart disease, their family members and caregivers, while prioritizing the privacy of our website visitors. This policy applies when we act as a data controller concerning the personal data of our website visitors and service users. By accessing and using this Site, you (referred to as the “User” or “you”) unreservedly accept and agree to these terms without any limitation or qualification.

Gathering and Utilization of Personal Information

In this section, we outline:

  • the broad types of personal data we might handle.
  • any personal information acquired indirectly, including its origin and specific classifications.
  • the objectives for processing personal data.
  • the legal grounds for processing.

We may process data regarding your website and service usage (“usage data”), sourced from Google Analytics (our analytics tracking system), for statistical and analysis purposes, with your consent serving as the legal basis. The usage data might encompass your IP address, geographic location, browser type and version, operating system, referral source, duration of visit, page views, website navigation paths, as well as details regarding the timing, frequency, and pattern of your service usage.

Information from inquiries submitted to us (“enquiry data”) may be processed to offer, market, and sell relevant goods and/or services to you, based on your consent.

Communication content and associated metadata (“correspondence data”) may be processed for communication and record-keeping purposes, with our legitimate interests serving as the legal basis.

Please refrain from providing others’ personal data unless prompted to do so.

Disclosure of Personal Data

We may disclose personal data to:

  • To our service providers, encompassing subcontractors and subsidiaries, which encompass providers of information technology, identity management, website hosting and management, data analysis, data backup, security, and storage services.
  • Insurers and/or professional advisers.
  • When necessary for legal compliance or protection of vital interests.
  • If you specifically ask us to do so.

Personal Data Retention and Deletion

We are committed to retaining personal data only for as long as necessary for the purpose(s) for which it was processed.

  • Usage Data: We retain usage data for a maximum of 3 years from the last log-in to the website.
  • Enquiry Data: Enquiry data is retained for at least 12 months after submission and up to two years thereafter.
  • Correspondence Data: Correspondence data is retained for at least 12 months from submission, with a maximum retention period of three years after the last correspondence.

In cases where specific retention periods cannot be predetermined, we determine the duration based on the nature of the data and its usage.

We may retain personal data beyond these specified periods when necessary to fulfill legal obligations or protect vital interests.

Security and Confidentiality

To guarantee the online collection of personal data remains secure and confidential, we implemented physical, electronic, and managerial measures to ensure data security, utilizing secure servers and systems.

Your data is held on our website on Jolt secure UK server. The data is not accessible or used by the server company.

Your data is also stored on secure computers in our offices in Geneva.

We do not store paper copies of your data.

Modifications / Amendments to this Privacy Notice

This policy may be updated periodically, with changes published on our website and, when significant, notified via email.

Your Rights Under Data Protection Law

In this section, we outline your rights under GDPR law. While some of these rights are intricate, we provide a summary here. For a comprehensive understanding, we recommend referring to the relevant laws and guidance from regulatory authorities.

You have the right to access, correct, deletion, restrict processing, object to processing, data portability, file a complaint with the competent data protection authority, and withdraw consent.

You may exercise any of your rights regarding your personal data by written notice to us or through other specified methods in this section.

Third-Party Websites & Social media

Our website includes links to external websites and social media platforms (including Facebook, Twitter, Instagram, YouTube, and LinkedIn). We are not responsible for the privacy policies and practices of third-party websites linked on our platform.


A cookie is a text file containing a sequence of letters and numbers sent by a web server to a web browser, where it is stored. Each time the browser requests a page from the server, this identifier is sent back.

Cookies can be categorized as “persistent” or “session”. Persistent cookies are stored by a web browser and remain valid until their set expiry date, unless manually deleted by the user. Session cookies expire at the end of the user’s browsing session, when the web browser is closed.

While cookies typically do not contain personally identifying information, any personal data we store about you may be associated with the information stored in and obtained from cookies.

This website utilizes cookies to aid in analyzing user interactions with our site (cookies employed for this purpose include Google Analytics) and to enhance website functionality, such as securing our contact forms.

Across all our websites, we employ cookies to remember your location and provide assistance and protection.

Google Analytics

We utilize Google Analytics to help analyse user interactions with our site, which collects data via cookies to generate reports. Google’s privacy policy can be found at: Google Analytics employs the following cookies:

  • _ga – Used for user distinction. Expires after 2 years.
  • _gid – Used for user distinction. Expires after 24 hours.
  • _gat_UA-2002641-11 – Used to regulate request rate. Expires after 1 minute.
  • _utma – This randomly generated number identifies unique visitors and expires after 2 years.
  • _utmb – This randomly generated number, in conjunction with _utmc, calculates average user session duration and expires after 30 minutes.
  • _utmc – This randomly generated number, working with _utmb, determines browser closure and expires upon browser closure.
  • _utmz – This randomly generated number provides information on site referral sources and expires after 6 months.

We employ Google Adwords Remarketing, which uses the following cookies:

  • NID – Customizes ads across Google Properties and expires after 6 months.
  • IDE – Customizes ads across the web and expires after 1 year.

Our service providers also use cookies, which may be stored on your computer during website visits to track usage.

All cookies prefixed with “cookielawinfo-*” store user cookie preferences and expire after 12 months.

If you are uneasy about the utilization of cookies, you have the option to manage and regulate them via your browser settings, including deleting cookies from your browser history (cache) when you exit the site. For the latest details on blocking and removing cookies, refer to the following links:

Our website sets cookies to track and respect your choices. We use cookie_notice_accepted to store your cookie consent preferences. Expires after 1 month.

Please be aware that disabling cookies may impact your browsing experience.